Level 2
2
For You If
- •You are new to the profession
- •You are considering a career change to workplace and/or facilities management
Knowledge & Understanding
- •Has knowledge and understanding of facts, procedures and ideas in an area of study or field of work to complete well-defined tasks
- •Can interpret relevant information and ideas
- •Is aware of a range of information that is relevant to the study of workplace and/or facilities management
Can Do
- •Select and use relevant cognitive and practical skills to complete well-defined, generally routine tasks
- •Identify, gather and use relevant information to inform actions
- •Identify how effective actions have been
Level 3
3
For You If
- •You are a first-line manager or supervisor in facilities management
- •You are new to the industry
Knowledge & Understanding
- •Has factual, procedural and theoretical knowledge and understanding of a subject or field of work
- •Can interpret and evaluate relevant information and ideas
- •Is aware of the nature of the area of study or work
- •Is aware of different perspectives or approaches within the area of study or work
Can Do
- •Identifies, selects and uses appropriate cognitive and practical skills, methods and procedures
- •Address problems that while well defined, may be complex and non-routine
- •Use appropriate investigation to inform actions
- •Review how effective methods and actions have been
Level 4
4
For You If
- •You work at an operational management level
- •You are aspiring to these roles and want to stretch and develop knowledge and capability
Knowledge & Understanding
- •Has practical, theoretical or technical knowledge and understanding of a subject or field of work
- •Can analyse, interpret and evaluate relevant information and ideas
- •Is aware of the nature of approximate scope of the area of study or work
Can Do
- •Identify, adapt and use appropriate cognitive and practical skills to inform actions
- •Address problems that are complex and non-routine while normally fairly well-defined
- •Review the effectiveness and appropriateness of methods, actions and results
Responsibilities Include
- •Day-to-day operations
- •A range of support services
- •Contractors and key supplier relationships
- •Budgets
- •Health and safety
- •Facilities management projects
Level 5
5
For You If
- •You are at a middle or senior management level
- •You are responsible for more specialised and complex functions
- •You are aspiring to these roles and looking to stretch and develop
Knowledge & Understanding
- •Has practical, theoretical or technological knowledge and understanding of a subject or field of work
- •Can analyse, interpret and evaluate relevant information, concepts and ideas
- •Is aware of the nature and scope of the area of study or work
- •Understands different perspectives, approaches or schools of thought and the reasoning behind them
Can Do
- •Determine, adapt and use appropriate methods, cognitive and practical skills
- •Address broadly defined, complex problems
- •Use relevant research or development to inform actions
- •Evaluate actions, methods and results
Responsibilities Include
- •Single or multi-site operations
- •Hard and/or soft service provision
- •Partner relationships
- •Performance management
- •Major projects with capital spend
- •Compliance in health and safety
- •Financial management
